With all of the complaints about the increased cost of homeowners insurance, we ALL must be prepared to answer the concerns and complaints from our customers. Just a reminder, most of our carriers have said that they are losing money. They are also not making a ton of money on investments and there have been a lot of costly weather related events over the winter and spring so far. The cost of reinsurance has gone up. Many credit scores are getting worse. And rates have been stable or going down in recent years. The perfect storm…so we should all expect some increases but we will do the best we can to minimize the impact on you, our clients. It is important that you know enough about what is going on to help you understand these trends.
By BLAIRE BRIODY, The Fiscal Times
In the wake of more than 245 tornadoes that slammed into parts of North Carolina, Oklahoma, Texas and other southern states last weekend, leaving 45 people dead and leveling hundreds of homes, insurance companies have been flooded with thousands of claims, which ultimately could mean rising costs for all homeowners. Already, State Farm, the largest property insurer in hard-hit North Carolina, has received more than 7,400 homeowners’ and 2,800 car claims.
Though it’s too soon to assess the total cost of the latest storms, some estimates top hundreds of millions in damages. And the tornadoes represent only that latest blow to already-battered insurance-company reserves. The East Coast winter storms in January, flooding in southern California in December, wildfires in Texas, and heavy rains and hail in the Midwest are adding to the long list of recent catastrophes that insurance companies are paying for. “If you combine it the winter storms that we’ve had and other things that have gone on earlier this year, it’s been a very active year, not only in the U.S., but worldwide,” says Don Griffin, vice president at Property Casualty Insurers Association of America. “this may cause a gradual increase in premiums.”
“The laundry list is getting longer of what is not
covered. It used to be flood, now it’s flood and
hurricane and earthquake.”
In 2010, damage from wind and hail alone cost State Farm $3.2 billion — 101,000 claims from Illinois, Texas and Oklahoma alone. The average cost per claim in Oklahoma was $13,893. “This has been a pretty busy year,” says State Farm spokesman Jeff McCollum. “And it’s just the start of the storm season.”
Griffin says he doesn’t believe the tornadoes alone will result in bigger bills for homeowners. To calculate premiums, Griffin says, insurers typically look at the average risk in a three- to five-year time horizon for property loses, rather than reacting to one major event. “While the tornadoes did do a lot of damage, the insurance industry is well positioned financially to absorb this kind of loss,” he says.
But that doesn’t mean consumers won’t feel the effects of the tornadoes in the future. “Any kind of severe weather tends to get insurance companies nervous,” says Amy Bach, executive director of United Policyholders, a consumer advocacy group. “When they get nervous, their number crunchers take another look at what their exposure is and whether they’re charging enough and that may lead to rate increases.”
Higher premiums aren’t the only way insurance companies protect their bottom lines, according to Bach. Among them: raising deductibles, low-balling the damage assessment to the property to stay under the deductable, or cutting insurance categories altogether. All of them mean higher total costs to consumers. “The laundry list is getting longer of what is not covered,” says Bach. “It used to be flood, now it’s flood and hurricane and earthquake.”
That could leave homeowners with fewer options: They can either turn to state-run insurers, which are growing fast in areas that have been hit by natural disasters, or find separate, private insurers for each disaster category. In California, for example, homeowners might need four separate policies: homeowners, flood, earthquake and hail. “It’s a waste. You’re paying for four insurance companies’ overhead, four offices, four mailings, four secretaries, it’s ridiculous,” Bach says. “My fear is the insurers have gotten so removed from their customers’ needs, that they’re undermining the whole system and creating pressure for public insurers and public options.”
“Companies might say, look, out of 100 houses in the
area, we insured 25 and that’s too many for us. Let’s
insure 15 instead of 25 homes.”
For example, the number of policies written by Citizens Property Insurance Corp., a government-funded nonprofit in Florida, ballooned after the tropical storms and hurricanes of 2004 and 2005, rising from 820,000 in 2003 to nearly 1.3 million today. That’s because so many private insurers opted out of hurricane coverage. Citizens now claims they don’t have reserves available to cover losses if a massive storm were to hit the state, and a bill was recently presented in the state Senate asking for a 25 percent rate increase. And with state budgets already fragile, the gap between the risk and reserves of public insurance companies is a growing concern.
Insurers do need to find ways to limit their exposure, concedes Griffin, of the Property Casualty Insurers trade group. “Companies might decide to not to insure certain areas, or insure less in certain areas, or less homes after a major event,” he says. “Companies might say, look, out of 100 houses in the area, we insured 25 and that’s too many for us. Let’s insure 15 instead of 25 homes.”
Both homeowners and insurers are still feeling the lingering aftereffects of Hurricane Katrina. Depending on the location, some property rates increased by 25 to 50 percent as a result of Katrina, according to Griffin. ”Hurricane Katrina, Wilma and Rita collectively caused $62.5 billion of insured losses in the property casualty and insurance industry,” says Griffin. “It certainly had an impact in our industry as far as premiums and the reserves we had on hand.” Adds State Farm’s McCollum: “Katrina changed a lot of things for a lot of people in the business.”
Bach says that after Katrina, insurance companies denied coverage in some cases by arguing that flooding, which they don’t cover, caused the damage, not the wind. “The insurance companies won most of the litigation,” says Bach, “but to make sure they would win all of it the next time around, they went back and tightened the wording.”
Scientists who say that global warming is responsible for the uptick in volatile weather warn that extreme weather conditions are only going to get worse. A report by the U.S. Global Change Research Program found that precipitation has increased 5 percent over the past 50 years and that storms are “likely to become strong and more frequent.” FEMA reported the highest number of weather-related disasters in its history in 2010. “Companies plan way ahead and try to protect themselves by buying reinsurance and bolstering cash reserves,” says Griffin. “This might mean raising premiums.”